Procedure for reporting a maintenance issue


The first step in reporting a maintenance issue is to determine how critical it is.

Is it an emergency?

Is it a non-emergency?


Emergency Maintenance Procedures

Fire, natural gas and propane odors, electrical problems that endanger life and property, flooding, and backed up sewage all qualify as emergencies.

Note: Heat, while not an emergency, is a high priority item. We will generally respond to this type of problem within 24 hours of receiving your call. In order to have your heat working as quickly as possible, please call our office as soon as you discover the problem.


Non-Emergency Maintenance Procedures

Problems with air conditioning, dishwashers, broken windows, clogged sinks, dripping faucets, etc., all qualify as non-emergency. Before calling our office, see if you can correct the problem yourself. If you have any questions, contact us and we can assist you in making the repair.

If you are unsuccessful in fixing the problem, maintenance requests can be reported via the following methods:

When submitting a maintenance request, the problem should be clearly indicated in order for the maintenance team to effectively understand and correct the problem. For instance, instead of writing “faucet needs replaced,” make your description as specific as possible, such as, “faucet is dripping.”

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