Procedure for reporting a maintenance issue
The first step in reporting a maintenance issue is to determine how critical it is.
Emergency Maintenance Procedures
Fire, natural gas and propane odors, electrical problems that endanger life and property, flooding, and backed up sewage all qualify as emergencies.
- For emergencies causing immediate danger, such as fire, call 911.
- For emergencies involving gas, leave the premises and contact your gas service provider from a neighbor’s house, or if necessary, call 911.
- For emergencies involving electrical danger, call your electric service provider, or if necessary, call 911.
- For emergencies such as backed up sewage or flooding, call our office at 717-364-1695. Try to move any belongings that might get damaged to a safe area and away from the water.
Note: Heat, while not an emergency, is a high priority item. We will generally respond to this type of problem within 24 hours of receiving your call. In order to have your heat working as quickly as possible, please call our office as soon as you discover the problem.
Non-Emergency Maintenance Procedures
Problems with air conditioning, dishwashers, broken windows, clogged sinks, dripping faucets, etc., all qualify as non-emergency. Before calling our office, see if you can correct the problem yourself. If you have any questions, contact us and we can assist you in making the repair.
If you are unsuccessful in fixing the problem, maintenance requests can be reported via the following methods:
- Mailing to 3915-428 Union Deposit Rd. Harrisburg, PA 17109
- Emailing Repairs@rentcentralpa.com (place address in subject line)
- Dropping in at the office during regular business hours
- Calling 717-364-1695
When submitting a maintenance request, the problem should be clearly indicated in order for the maintenance team to effectively understand and correct the problem. For instance, instead of writing “faucet needs replaced,” make your description as specific as possible, such as, “faucet is dripping.”